Welcome to Faresindex. Your trust is the foundation of our service. We are committed to safeguarding the privacy of our users. This Privacy Policy explains our practices regarding the collection, use, and protection of information when you interact with our platform. By accessing or using Faresindex, you agree to the terms outlined below.
1. Information We Collect
We gather information to provide, improve, and personalize your experience. This falls into two main categories:
a. Information You Provide
- Account & Contact Details: When you create an account, sign up for alerts, or contact support, we may collect your name, email address, phone number, and preferences.
- Transactional Data: Details related to your searches, saved trips, and interactions with our booking partners.
b. Information Collected Automatically
- Technical Data: Your IP address, browser type, operating system, device identifiers, and regional settings.
- Usage Data: Pages viewed, search queries, clickstream data, time spent on the platform, and referral sources.
- Location Data: Approximate geographic location derived from your IP address to provide relevant offers.
2. Our Use of Cookies & Similar Technologies
We use cookies, web beacons, and local storage to enhance functionality and analyze trends:
- Essential Cookies: Necessary for core functionality like navigation and secure access.
- Performance Cookies: Help us understand user behavior to improve our platform's speed and usability.
- Preference Cookies: Remember your language and regional settings for future visits.
You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect the platform's performance.
3. How We Utilize Your Information
Faresindex uses your information to:
- Deliver accurate travel comparisons for flights, accommodations, and experiences.
- Personalize search results and display relevant offers.
- Analyze user trends to enhance our algorithms and user interface.
- Communicate important service updates, respond to inquiries, and provide customer support.
- Detect, prevent, and address technical issues or fraudulent activity.
We do not sell your personal data to third parties.
4. Third-Party Links & Integrated Services
Our platform connects you with external travel suppliers, airlines, and hotels. You may be redirected to a third-party website to complete your booking.
Important: We do not control the privacy practices of these external sites. Review their privacy policies before providing personal information. Faresindex is not liable for third-party content or practices.
5. Data Sharing & Disclosure
We only share your information under specific circumstances:
- With Service Providers: Trusted third parties perform functions such as analytics, hosting, and customer service. They are contractually obligated to protect your data.
- For Legal Compliance: Information may be disclosed if required by law, court order, or to protect user safety and enforce our rights.
- With Your Consent: We will share information for other purposes only with your explicit consent.
- Aggregated, anonymized data may be shared with business partners for research and service improvement.
6. Data Security
We use industry-standard administrative, technical, and physical safeguards, including encryption and secure storage protocols. No method of electronic storage or transmission is 100% secure.
7. Data Retention
We retain information only as long as necessary:
- Account Data: Retained until deletion or after inactivity.
- Analytics Data: Aggregated usage data may be retained for service improvement.
- Contact Requests: Kept for the duration needed to resolve support queries.
Data no longer needed is securely deleted or anonymized.
8. Your Privacy Rights & Choices
You may have the following rights:
- Access: Request a copy of personal data.
- Correction: Update or correct inaccurate information.
- Deletion: Request erasure of personal data, subject to legal exceptions.
- Opt-Out: Manage cookie preferences or unsubscribe from marketing communications.
Contact us to exercise these rights.
9. Children's Privacy
Faresindex does not knowingly collect information from children under 13. If discovered, we promptly delete it.
10. Updates to This Policy
We may update this Privacy Policy to reflect changes in practices, technology, legal requirements, or operational needs. Check this page periodically for updates.
11. Analytics & Performance Tools
We use analytics to understand user interaction, diagnose technical issues, and optimize the platform.
12. Affiliate & Partner Relationships
Faresindex participates in affiliate marketing programs. We may receive a commission at no additional cost if you book via a partner link. These links help sustain our free service.
13. International Data Transfers
Your information may be transferred to the United States or other countries where our service providers operate. By using Faresindex, you consent to these transfers.
14. Legal Basis for Processing (For GDPR & Similar Regions)
- Contractual Necessity: To provide requested services.
- Legitimate Interests: To improve platform security and prevent fraud.
- Consent: For marketing and optional cookies.
- Legal Obligation: To comply with applicable laws.
15. Embedded Widgets & Third-Party Content
Embedded content (maps, reviews, fare calendars) may collect IP addresses and track interactions. We do not control third-party widgets.
16. Acknowledgment & Consent
By using Faresindex, you acknowledge and agree to this Privacy Policy. If you do not agree, please refrain from using our services.
